Refund Policy
We recognize that unexpected situations may occur, and we strive to collaborate with you for a fair resolution. This refund policy details the circumstances under which refunds may or may not be issued.
Non-Refundable Services
- Discounted Plans: Refunds are not applicable for discounted packages.
- Approved Designs & Modifications: No refunds after primary design approval or modification requests.
- Urgent Orders & Client Cancellations: Rush orders and client-initiated cancellations are non-refundable.
- Client Inactivity: No response for more than 2 weeks voids refund eligibility.
- Policy Breaches: Violations of company policies result in refund denial.
- Multiple Providers: Engaging another provider for the same project negates refund claims.
- Insufficient Briefs & Major Alterations: Poor briefs or redesigns are not eligible for refunds.
- Late Requests: Refunds requested after the defined period will not be entertained.
- Business Adjustments: Refunds are not granted due to internal changes like rebranding or closures.
- Non-Service-Related Issues: Personal conflicts or change of mind do not qualify for refunds.
- Processing Charge: A 12% fee applies to all client-initiated refund claims.
- Finalized Deliverables: Once final files are sent, no refunds will be processed.
- Complimentary Services: Free services are non-refundable and not eligible for revisions.
- Excluded Services: Social Media, SEO, Domains, and Hosting are non-refundable.
- Website Projects: Refunds are not allowed once design approval and development begin.
- Logo Completion: Final logo files and positive feedback close refund claims.
- Outsourced Services: No refunds for third-party outsourced services.
Refund Eligibility
Non-Delivery of Service: If EtsyBros fails to deliver agreed-upon services and all client requirements were properly fulfilled, a refund may be requested.
Refund Processing
Refund claims will be assessed within 30 business days, where applicable. We encourage open communication, and we will work with you to find a fair and timely resolution.
Contact Us
If you have any questions or wish to request a refund, please contact us at info@etsybros.com. We value your satisfaction and will do our best to support you.